The player from Australia faced a withdrawal issue after selecting a bonus at Slotmate88 Casino. He attempted to withdraw his winnings but was informed that his request was rejected due to choosing an incorrect bonus, despite the bonus being active and available. He sought assistance in addressing what he believed to be deceptive practices. The complaint was closed at that time due to the player's lack of response to inquiries from the Complaints Team, which limited the ability to investigate further.
SlotMate88 Casino - Player's withdrawal is delayed due to bonus selection issue.
Kapandi
Our verdict
Player stopped responding
Amount: A$2,004
SlotMate88 Casino
Guvenlik Endeksi 0.9 Cok DusukCase summary
Tartisma
Public
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11 AY ÖNCE
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from Slotmate88 Casino.
To better understand your situation and assist you further, could you please provide answers to the following questions:
- Do I understand correctly that there were specific terms and conditions related to the bonuses available to you? If you saved a screenshot, please post it here.
- Also, do I understand correctly that you received a $50 bonus after making a depositing?
- Could you please clarify if you have received a deposit refund?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Kristina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
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11 AY ÖNCE
Dear SlotDemon78,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
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10 AY ÖNCE
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
