RainBetSplash Casino - Player's winnings have been confiscated.

I won a thousand and it disappeared, customer service was nasty and even accused me of lying and j have proof of my win. ; my recording is longer than the able amount to send

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Harveyp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from the casino.

To better understand your situation and assist you further, could you please clarify the following:

• What date did you win the amount in question?
• Have you accumulated your winnings with or without an active bonus?
• Is your account fully verified?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Your cooperation in providing these details will help us investigate and work towards a resolution.

Thank you in advance for your reply.

Best regards,

Jean

https://streamable.com/bjnj8s

I was playing triple crash when I won - I also play dice alot and I support my casinos - j was like to resolve this between us but this leaves me rather bitter and ensaddened and I don't wanna hurt rainbet by yelling about this misunderstanding more loudly😕\

And here's screen footage and parts of the convo where she's accusatory and even says Imuatve been in demo all kinds of things, honestly its rather super duper disrespectful😕

Hello Harveyp,

We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

To proceed, please answer the following questions:

Is your account fully verified?

What date did you win the amount in question?

Did you use a bonus at that time?

Also, the video is no longer streamable. If you have screenshots or another way to show the video, I would greatly appreciate it.

Thank you in advance.

Dear Harveyp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru