The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
Mr Green Casino DE - Player claims that payment has been delayed.
Acildi
Current status
Waiting for a delayed payment
2d 12h 54m 14s
Mr Green Casino DE
Guvenlik Endeksi 7.7 Above averageCase summary
Tartisma
Public
Public
5 GÜN ÖNCE
Translation
Hello dear Guru Team,
Unfortunately, I've been waiting for my withdrawal from Mr Green for over a week now. Mr Green is also unreachable by email or chat. Furthermore, I made a deposit of €20, which hasn't yet been credited to my player account. I'm at a loss as to what to do except ask for your help. Can you assist me with this problem so I can finally get my money back?
Otomatik ceviri:
Public
Public
5 GÜN ÖNCE
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
5 GÜN ÖNCE
Dear stephy40,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
5 GÜN ÖNCE
TranslationMy account is already verified and I've withdrawn money from Mr Green several times. Yesterday I deposited another €20, but this still hasn't been credited to my player account, although it has been withdrawn from my bank account. Please help me, I desperately need my money!
Otomatik ceviri:
