LuckyElf Casino - Player's account has been closed.

I would give a minus if possible

I would give a minus if possible. This casino is so corrupt. I won 500$ and after 10 bus8ness days of no payment of winnings they finally investigated. After telling me it was a technical issue on there PsP end (and also after providing me with a fraudulent payment receipt ILLEGAL ) they have 9 weels later still not paid me. Due to my continual questioning about my refund they have cancelled my account with no exolaination. They still email me continually asking me to send more bank details. Ive sent 5 different ones and they even made me open 2 new bank accounts and an ewallet yet still NO PAYMENT OF MY MONEY

they send me the same email just written slightly different everytime i try and get this resolved or question whats happening. I have ALL THE DOCUMENTATION that shows clear LYING, AVOIDING AND THEIVING OF FUNDS THAT ARE MINE AND SHOULD BE RETURNED. THEY HAVE CAUSED ME SO MUCH STRESS I HAD TO LET IT GO. PLEASE DONT TRUST LUCKY ELF

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Cryall73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru