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Ana SayfaOnline CasinolarMonro Casino Review

Monro Casino Review

avatarIvona K.
Last updated 01/2026
Guvenlik Endeksi
7.1
User feedbackMixed
19 reviews
avatarIvona K.
Last updated 01/2026

Read our Monro Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from United States

Pros and cons

  • VPN allowed
  • Good selection of games
  • Deposits and withdrawals via cryptocurrencies
  • Live chat support is available 24/7
  • Mobile casino application for iOS and Android
  • Limited responsible gaming options

Casino screenshots

monro_casino_homepage_desktop
monro_casino_promotions_desktop
monro_casino_homepage_mobile
monro_casino_promotions_mobile

Monro Casino Review

Our independent casino review team has taken a detailed look at Monro Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Drawing on our team's research, we have worked out the casino's Guvenlik Endeksi. This score gives a clear picture of how safe and fair the casino is. The higher the Guvenlik Endeksi, the greater the assurance of playing and receiving winnings without problems. Monro Casino scored an Above average Guvenlik Endeksi of 7.1, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Read on to get the full picture on Monro Casino and decide if this casino is worth your time.

Fairness and safety of Monro Casino

Our process for establishing a casino's Guvenlik Endeksi involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Monro Casino, we have looked closely into the Terms and Conditions of Monro Casino and reviewed them. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.

Based on our estimates or gathered data, Monro Casino is a very big online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we are aware, no relevant casino blacklists mention Monro Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, Monro Casino has scored a Guvenlik Endeksi of 7.1, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.

Note: As far as we are aware, Monro Casino is interconnected with 19 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Guvenlik Endeksi of Monro Casino. They resulted in a higher Guvenlik Endeksi than this casino would have without related casinos.

Monro Casino Terms and Conditions

Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Monro Casino to be somewhat unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

Player complaints regarding Monro Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. Our Sikayet Cozum Merkezi takes in player complaints. We add these to complaints from other sources when we work out the Guvenlik Endeksi.

We currently have 2 complaints directly about this casino in our database, as well as 22 complaints about other casinos related to it. Because of these complaints, we've given this casino 12,347 black points in total, out of which 7,266 come from related casinos. You can find more information about all of the complaints and black points in the 'Guvenlik Endeksi explained' part of this review.

Monro Casino user feedback and reviews evaluated

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Judging by the 19 user reviews given to Monro Casino, it has a Mixed User feedback score. To view the casino's user reviews, navigate to the Kullanici Yorumlari part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Guvenlik Endeksi calculation process.

Licenses and company data

Monro Casino is owned by GALAKTIKA N.V. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

Monro Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Authority.

Payment methods, win and withdrawal limits

Monro Casino supports 33 payment options. This includes: Skrill, Payz (ecoPayz) , VISA, Mastercard, Bitcoin (BTC), AstroPay, Siru Mobile, ApplePay, Sky Crypto (Sky Pay), SBP - Система быстрых платежей, YooMoney, МИР - Mir, Interac, Ethereum (ETH), Interac e-Transfer, Dogecoin (DOGE), Tron (TRX), Tether (USDT), Activ, SMS payment, Ripple (XRP), BeeLine, Litecoin (LTC), VouWallet, Piastrix, Altel, Jeton, Rapid Transfer, blik, ING Bank, PIX, Revolut, Google Pay.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 4,000 per day No win limit
EUR 120,000 per month
USD 4,000 per day
USD 120,000 per month
CAD 6,000 per day
CAD 180,000 per month
BRL 20,000 per day
BRL 600,000 per month
KZT 1,600,000 per day
KZT 48,000,000 per month
RUB 500,000 per day
RUB 15,000,000 per month
UAH 120,000 per day
UAH 3,600,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at Monro Casino can be seen in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes No No
Portuguese Yes No No
Russian Yes Yes Yes24/7
German Yes No No
French Yes No No

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Monro Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of Monro Casino as Iyi.

Monro Casino slots and casino games

Monro Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino Oyunlari from 81 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, BGaming, GameArt, Endorphina, Red Rake Gaming, Spinomenal, Tom Horn, Belatra Games, Relax Gaming, Bullshark Games, Jelly, Smartsoft Gaming, Oros Gaming, Turbo Games, Platipus, Swintt, Phoenix7, Lucky Streak, Amigo Gaming, Slingshot Studios, Backseat Gaming, Mancala Gaming, Bulletproof Games, Reflex Gaming, Spadegaming, Spribe, Fortune Factory Studios, All For One Studios (ALL41), Galaxsys, CT Gaming, TrueLab Games, Bang Bang Games, Foxium, Mascot Gaming, Onlyplay, Triple Edge Studios, PG Soft (Pocket Games Soft), Reel Play, Penguin King, Gaming Corps, Gamebeat, 100HP Gaming, Hölle games, AvatarUX, Peter & Sons, SpinPlay Games, Neko Games, Retro Gaming, PoggiPlay, Gold Coin Studios, Gamzix, 3 Oaks Gaming, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Apparat Gaming, Just For The Win, InOut, Winfinity, Snowborn Games, Stormcraft Studios, Hacksaw Gaming, 4ThePlayer, Netgame, Print Studios, Ka Gaming.

Bonuses and codes offered by Monro Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

We currently have 14 bonuses from Monro Casino in our database, which include:

  • 50 FREE SPINS on multiple games
  • 100 FREE SPINS on Savage Buffalo Spirit Megaways
  • 50 FREE SPINS on Burning Chilli X
  • 50 FREE SPINS on Burning Chilli X
  • Up to 400 EXTRA SPINS on All Lucky Clovers 20
  • 150% up to $600,000 CLP
  • 150% up to €600
  • 50% up to $400,000 CLP
  • Up to 400 EXTRA SPINS on All Lucky Clovers 20
  • 150% up to Mex$12,000
  • 50% up to €300
  • 150% up to 1,500 R$
  • 150% up to 180,000 ₸
  • 75% up to 90,000 ₸

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuslar' section of this review.

Company info

  • Sahibi GALAKTIKA N.V.
  • Operator GALAKTIKA N.V.
  • Kurulusuu 2023
  • Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Guvenlik Endeksi rating of Monro Casino. The Guvenlik Endeksi is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Kosullar ve Sartlar
Somewhat unfair
Issues found: 1
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Guvenlik Endeksi for the casino.

Casino size
Big casinoVery big group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Impact of related casinos
Olumlu
Related casinos: 15
Last updatedLast updated

Not all online casinos operate individually. Many of them are a part of a bigger group of related casinos. For these, we also reflect the related casinos in our Guvenlik Endeksi. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Average
Total complaints: 25
Last updatedLast updated
  • Opened 1
  • Unresolved 2
  • Cozuldu 9
  • Reddedildi 13
Sikayetlere Goz At

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. We also took into account 258 complaints about related casinos.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Guvenlik Endeksi based on our view of the situation and its seriousness.

    Other factors
    Tarafsiz
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Guvenlik Endeksi, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Lisans Kurumlari

      Unfair terms and conditions
      • Policy that might unfairly affect some players

      Oyunlar

      Explore the game selection available at Monro Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

      Game types

      Slotlar
      Rulet
      Blackjack
      Betting
      Video Poker
      Bingo
      Bakara
      Jackpot games
      Canli Oyunlar
      Poker
      Craps and dice
      Keno
      Kazı Kazan
      eSports betting
      Crash Oyunlari
      Available: 13 Not Available: 2
      Real Games
      Verified by Gamecheck

      Oyun Saglayicilari

      Tumunu Goster (81)
      • NetEnt
      • Nolimit City
      • Betsoft Gaming
      • Pragmatic Play
      • Novomatic
      • Big Time Gaming
      • Yggdrasil Gaming

      Monro Casino bonuses

      Browse all bonuses offered by Monro Casino, including their no deposit bonus offers and first deposit welcome bonuses.

      Casino Guru
      We want players to understand gambling.

      Payments

      Browse an overview of payment methods supported by Monro Casino, along with related limits and fees associated with transactions to or from your casino account.

      Odeme Yontemleri

      Tumunu Goster (33)
      • Skrill
      • Payz (ecoPayz)
      • VISA
      • Mastercard
      • Bitcoin (BTC)
      • AstroPay
      • Siru Mobile

      Transaction limits

      Withdrawal limits
      $120,000
       per month
      $4,000
       per day
      Win limits
      Unknown

      Para Birimleri

      Traditional

      Supported Fiat currencies.

      USDCADEURBRLKZTRUBUAH
      Crypto

      Supported crypto currencies.

      BTCETHUSDT

      Customer support

      Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

      Language options

      Website
      Available in 6 Diller
      EnglishFrenchGermanRussianSpanish 1 more
      Live chat
      Available in 2 Diller
      EnglishRussian
      Customer support:
      Available in 2 Diller
      EnglishRussian
      Live chat rating
      Iyi
      Last updatedLast updated
      Date and tester
      Rating
      26 Dec 2025
      Jannete H.
      Iyi
      14 May 2025
      Katarina D.
      Mukemmel
      09 May 2025
      Katarina D.
      Mukemmel
      03 Dec 2024
      Burak O.
      Iyi
      30 Jan 2024
      Dominika L.
      Iyi
      19 Oct 2023
      Jannete H.
      Iyi

      User reviews of Monro Casino

      This is a place to share experience with Monro Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Mixed

      Rated by 19 users

      Very positiveOlumluTarafsizOlumsuzVery negative

      Do you have any experience with this casino?

      Yorum Yaz
      Casino Guru
      We want players to understand gambling.
      • 6 months ago

      Lots of tournaments and promotions. Every day brings something exciting. No-deposit free spins are also constantly given out. Payouts are fast. Everything is outdated.
      • Lots of tournaments and promotions. Every day brings something exciting. No-deposit free spins are also constantly given out. Payouts are fast. Everything is outdated.
      Monro Casino
      Hello, dear player!Thank you for your feedback! We’re happy to hear that you enjoy the frequent tournaments, promotions, and no-deposit free spins, as well as our fast payouts. At the same time, we appreciate your note regarding the design and features — we’re continuously working on updates and improvements to enhance the overall experience. Your input helps us move in the right direction!

      Best regards,
      Monro Casino
      • 10 months ago
      I sent the requested documents, from selfies to videos and other documents. They appear verified, but in the chat they say it can take up to 31 days to verify and review my account and process a withdrawal of 1,400 euros. What they're doing is outrageous.
      • Late refunds
      • Late verification
      • Unfriendly support
      • 31 days to process an account review and withdraw
      Monro Casino
      Hello, dear player! Thank you for sharing your feedback. We’re sorry to hear about your frustration with the verification and withdrawal process. Please note that, in some cases, additional time is required for thorough account verification and security checks, especially for large withdrawal amounts.

      We truly appreciate your patience and understanding, our team is working to complete the review as quickly as possible. If your documents are already verified, the withdrawal will be processed as soon as the final verification step is completed.

      Best regards,
      Monro Casino
      • 11 months ago
      Recently, I've been having problems with withdrawals because, according to support, it's stuck in the payment system.
      In the past they were definitely better and you always received your money on time, but lately it seems like there are always delays until you receive your winnings.
      • Payouts always get stuck in the payment system
      Monro Casino
      Hello, dear player! Thank you for your honest feedback. We're sorry to hear you've experienced delays with your recent withdrawals, we understand how frustrating that can be.

      While we always aim to process payments quickly and reliably, occasional delays with external payment systems can happen. That said, your concerns are important to us, and we’ll continue working to improve the consistency and speed of our payouts.
      Thank you for your patience and for staying with us. We hope to provide a smoother experience moving forward.

      Best regards,
      Monro Casino
      • 1 year ago
      they make it difficult to verify and make you wait 31 days for withdrawal even though I withdrew an amount less than the deposit because I lost about 15% of the balance. joke
      • Have to wait month for withdraw
      • wideo veryfication
      Monro Casino
      Hello, dear player! The MONRO Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.
      For any issues, our 24/7 technical support chat is here to assist you.

      Best regards,
      Monro Casino!
      • 1 year ago
      I made a deposit 3 days ago and nothing has arrived in my account. Send them a message, and they make fun of your face, lack of respect for the consumer, a casino like this shouldn't even exist.
      • Very non-committal
      • I made a deposit 3 days ago and nothing has arrived in my account. Send them a message, and they make fun of your face, lack of respect for the consumer, a casino like this shouldn't even exist.
      Monro Casino
      Hello, dear player! We apologize for the negative experience you had. The request on your missing deposit has already been sent to the payment system. We'll try to solve your issue as soon as possible. Once there is any information, you'll be notified by email.

      Best regards,
      Monro Casino!
      • 2 years ago
      Ah where to start? So this is actually one of the best casino experiences i had for a while. Very fast verification and payment process. Support is always available and helped me on every step i needed. I’d give this casino 9.5/10. They have loads of withdrawal options also. I don’t get why people rate bad this casino as i had 0 issues with it really. Btw i verificated my account in hours and got my money in 20 minutes. REALLY REALLY RECOMMEND THIS PLACE!
      • Fast withdrawals, fast support help, fast verification process
      Monro Casino
      Hello, dear player! Thank you so much for your review! We're thrilled to hear that you had such a positive experience at our casino. We strive to provide fast verification and payment processes, and it's great to know that our support team was able to assist you every step of the way. Your high rating means a lot to us!

      Best regards,
      Monro Casino!
      • 2 years ago
      I think I'm regretting opening an account on this casino! As they are not trustworthy and truthful! I had no issues depositing, as it was fast, but immediately i wanted to withdraw. I was asked for additional video verification even thou i had already verified my account before depositing. No issues, i did the verification it was successful and the customer support asked me to place a withdrawal that I won't have any issues again, since i placed the withdrawal and I'm yet to receive it. I den contacted another support and he told me they are reviewing the withdrawal and it might take 31days to get processed! Who does that?
      Who takes 31days to process a crypto withdrawal. I'm afraid this is beginning to look like a scam,
      • Deposit is fast.
      • Plenty available games
      • Withdrawal issues
      • They are saying they take 31days to process withdrawal
      • Site is lagging sometimes
      Monro Casino
      Hello, dear player! We are sorry for the unfortunate experience you faced.
      According to the paragraph 10.4 The MONRO Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.

      Best regards,
      Monro Casino!
      • 2 years ago
      Made a deposit recieved a 150% match played the required amount got verified fast by helpful friendly support chat. Recieved wothdrawl within 5mins through interac etransfers.i will be depositing again in the future
      • Great game/provider selection
      • Fast response from support chat with option of phone call
      • Fast withdrawl through interac etransfer
      • Most my favorite games cant be used while bonus is active
      Monro Casino
      Hello, dear player! Thank you for sharing your experience of playing at our casino. We are glad that it turned out to be positive. We wish you good luck in your future games!

      Best regards,
      Monro Casino!
      • 2 years ago
      I got through recycling and went home without any major problems.
      However, I did not receive the promised birthday bonus of €40 because the hidden requirement was the total amount of deposits of €500-€1500 over the past 180 days. :(
      • The withdrawal was successful
      • Basic games are available
      • I didn't get the sinde bonus :(
      Monro Casino
      Hello, dear player! Thank you for your feedback. We are very sorry that you did not receive your birthday bonus. However, we would like to point out that the conditions for receiving the bonus are not hidden and you can read more about them in rule 10.5. MONRO Casino players with PRESTIGE, ELITE, or SUPREME levels will receive a no deposit cash bonus on their birthday. The bonus will be awarded for depositing at least €500 for PRESTIGE status / €2,000 for ELITE status / €3,500 for SUPREME status over the last 30 days before the end of the User's birthday. This bonus is only available for verified players on their birthday, and for 7 days afterwards. The birthday bonus is valid for 7 days after activation. Once the wagering requirements are met and the bonus is transferred to the cash balance, it becomes available to withdraw.
      You can also inquire about the terms and conditions of any bonus in the support chat, which works 24/7.

      Best regards,
      Monro Casino!
      • 2 years ago
      Bullshit just eating money no matter the verificaton and everything. Throw anay more than 100€ in 10 days for nothing not even one big bonues really one of the worst online casino experiences. The website and ux is good but what that helps if the casino is literally just esting money. And fee for that credit card deposit and paysafe minimum 20€ deposit and blabla bullshit greed at its worst!!!
      I am going back to videoslots byebye
      Monro Casino
      Hello, dear player!

      We apologize for your negative experience. We're committed to providing fair gaming and are constantly improving. We'll review your feedback to enhance our services. If you decide to return, we'll strive to make your experience better.

      Best wishes,
      Monro Casino!
      • 2 years ago
      Join this casino on guru’s recommendation (8.4) only to discover that they charge u extra for every deposit, after having chat with support kept telling not on there side, but my bank confirmed that it was a foreign currency charge as deposit was submitted in different current and the provider been used was SS Cypress mutual, mind blogging as Cypress use euro and is in the European Union at no point was i ever told they would charge extra for deposits within European Union
      I sent you screen shot of my bank in ireland AIB bank, none in UK so stop lying
      • Chat/support
      • Deposits and certain terms
      Monro Casino
      Hello, dear player! We have checked the details of your problem and found out that you tried to make a deposit using a UK local card. The currency of the card is the local currency of Great Britain. That's why you had a conversion fee indicated.

      Best regards,
      Monro Casino!
      • 2 years ago
      bad casino i dont recommend.

      low RTP slot ..there is no way you can hit a bonus without playing with a bonus and i dont see any good intention from this operator...they dont even have responsible gaming tool ( which in my opinion is a good indicator) (player safety & player retention )
      everything is geared to prevent you from cashing out money...

      and customer service is deceptive so you can't trust what they say
      • lots of game and live casino provider
      • sportsbook decent lines
      • no responsible gaming tool
      • hard to whitdraw money
      • badly manage , if anything at all , cant care less
      Monro Casino
      Hello, dear player!

      Our team is working on adding the ability to set your own profile limits. We would also like to point out, RTP in our casino is quite high, and it is distributed randomly among the players. No one can know at what moment you will be lucky.

      Best wishes,
      Monro Casino!
      • 2 years ago
      Even if you win a prize, we won't let you withdraw it no matter what!
      I won money from a no deposit bonus, but what about a group casino? If you refuse to withdraw money because you got a no-deposit bonus and want to withdraw money, deposit the desired amount and request a 3x rollover.
      This is the first time I have ever seen a casino respond so unreasonably and unfairly.
      Take care of yourself, please!
      Please see the link for detailed information.

      https://bonusverensiteler.win/authorize/b03f9b1a06e8adee45c7e748d9a5aab5469d652db44a56d294?redirect=complaint&id=92106&utm_medium=email&utm_source=system&utm_campaign=complaint&utm_term=21-02-2024
      • Even if you win a prize, we won't let you withdraw it no matter what!
      Monro Casino
      Hello, dear player!

      In accordance with our website's policies, as outlined in clause 10.6. "In case of a repeated use of no deposit cumulative bonuses on the Company’s sites without making a cash deposit in the interval between using bonuses, the Casino reserves the right to ask the user to make a deposit equal to the wagered bonus funds on their balance at the time the withdrawal request is submitted (not less than 10 €), and ask to wager the deposit three times. If the user refuses to make a deposit, all received no deposit cumulative bonuses and all related winnings shall be deemed void."

      Best wishes,
      Monro Casino!
      • 2 years ago
      Very bad casino. It tries to block the withdrawals. Verification is almost impossible. They refuse the documents, want new documents etc. Player has no chance to get his money even if he wins. Avoid this casino.
      • Nothing.
      • Nothing.
      • Verification is impossible. They refuse every time until the player loses all his winnings.
      • Bad casino.
      • Avoid this casino.
      Monro Casino
      Hello, deal player! Our verification process is established to guarantee adherence to regulatory standards and uphold stringent security measures. In case you experience any issues with withdrawal, kindly reach out to the support chat to explore an alternative method.

      Best regards,
      MONRO Casino!
      • 2 years ago
      i loosed about 20000 euro last week, but when come time to receive cashback, casino said that they will not credit my account (no any reason).Also live support was unhlepfull.
      So this casino is bad.
      • casino cheat with cashback
      • casino cheat with cashback
      Monro Casino
      Hello, dear player! Cashback is automatically credited when all conditions are met. If it was not credited to you, it means that you have not fulfilled all the conditions.

      Best regards,
      MONRO Casino!
      • 2 years ago
      I made a deposit of 20 USD via pix and so far I haven't been credited, it's been 20 hours, they just ask me to wait for an email and nothing! A deposit via pix should be in the account quickly!
      • I can't say anything positive without a good experience!
      • Deposit did not drop
      Monro Casino
      Hello, dear player! You can get the actual information on your transactions from our support team, which works 24/7.

      Best regards,
      MONRO Casino!
      • 2 years ago
      BEWARE!!!!
      I deposited multiple times in this casino and won up.
      When you want to withdraw all the withdrawal methods don't work! Neither Crypto, Credit Card or E-Wallet.

      SO YOU WON'T GET YOUR MONEY!
      • withdrawal not possible
      • long verification (>5 days)
      • rude support
      • games are laggy
      Monro Casino
      Hello, dear player! If you encounter a problem with withdrawal, please contact the support chat to choose an alternative method. It works 24/7.

      Best regards,
      MONRO Casino!
      • 2 years ago
      made a deposit through the kvitum wallet. I passed verification and confirmed that the wallet was mine.
      played for a big bet of $100. I caught the prize and the total balance became 15,000.
      asked to go through some call
      I've done everything. and the casino closed the account and does not withdraw anything
      another scam online
      • This casino does not withdraw winnings
      • deception again
      Monro Casino
      Hello, dear player! According to rule 8.23. "The Company reserves the right to require primary and secondary account verification at any time and to use additional tools and procedures for verification, if necessary. In order to verify your user account, the administration has the right to ask you to provide an ID document (including, but not limited to, a copy of your passport/ID card/any payment card used, recent public utility charge statement in your name or any other document confirming your identity). In addition, the Company reserves the right to ask you to confirm your identity via a video call or by sending your documents by mail. If these requirements are not fulfilled, the Company has the right to temporarily deactivate your user account until the requirements are fulfilled and/or close the account. If the information you provided is found to be inaccurate, the Company reserves the right to block your account and cancel withdrawals." You agreed to these rules when you registered on the site.

      Best regards,
      MONRO Casino!
      • 2 years ago
      I have try to deposit with 2 diffrent visa card and it was decline when i asked my banks they told me becuse the site is unsafe the cards automaticaly blocks so beware. Chat is useless
      • I have try to deposit with 2 diffrent visa card and it was decline when i asked my banks they told me becuse the site is unsafe the cards automaticaly blocks so beware
      • I have try to deposit with 2 diffrent visa card and it was decline when i asked my banks they told me becuse the site is unsafe the cards automaticaly blocks so beware
      Monro Casino
      Hello, dear player! There are many alternative ways to make a deposit on our website. You will always be helped to choose a suitable method in our support chat room, which is working 24/7.

      Best wishes,
      MONRO Casino!

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